Are you an Entrepreneur looking to start your own business? Need help making your business a success? Unsure of how to hire people, train staff and maintain customer satisfaction?
Daniella’s services set a strong foundation for you and your business, with a customized formula for quality customer service experiences and helping start-up teams develop greater collaborative working environments through presentations, discussions, and workshops.
We focus on Education, Recruitment, Retention, and Customer Satisfaction.
Why? In order to be able to do something you must first learn how, either through observation or being shown how by someone who is already the best at what they do. Having the right skills and trades on your tool belt won’t guarantee success, but it’s surely a good place to start!
Why? Success requires the right team. Only hire the absolute best to work with you. A business is made up of its employees, so always choose carefully those you want to represent you and your business, as well as those who share a compatible vision and career goal.
Why? A huge turnover rate is not something to strive for. Studies have shown that happy employees work harder, and will not only strive to better themselves, but your business as well. Plus, minimize your training costs.
Why? A happy and satisfied customer is a return customer. One doesn’t build a business by losing customers or having a reputation for being rude.
Clyde was a male twenty-something career student it seemed … He’d spent almost 2/3 of his life in the school system and graduated with a Bachelor of Arts in English. Upon graduation, Clyde found the same thing as most other young people: a saturated job market with no room for advancement, and a waiting line at every level of the corporate ladder. Clyde tried his fair share of job agencies, but always came up empty-handed. It wasn’t until meeting Daniella did he find that entrepreneurial spark, and took both education and career advancement into his own hands.
Instead of trying to climb someone else’s ladder, Clyde decided, why not try to build your own? Instead of enrolling in another $20 000 + degree advancing college course, Clyde discovered a more frugal method for bulking up his knowledge and resume, and in doing so took control of his own destiny. With an $800 online Journalism course from a renowned university, not only did he learn everything he needed to know about writing articles, but also started his own Art & Fashion Magazine (with a friend he met online through Daniella’s support group) featuring local artists, designers, and photographers which is now distributed state-wide, as well as on the web.
Sheryl was a woman in her mid-30s who owned and operated an auto-shop/garage. The business had been passed down to her through her father and grandfather, and since Sheryl wasn’t a mechanic she didn’t work on the cars herself, but didn’t have the heart to get rid of her family business. The business was struggling being ran by makeshift mechanics who knew little about customer service, who were more or less just interested in a steady paycheck. Sheryl didn’t know what to do, because although she still had customers, the business didn’t seem to have the steady clientele it did in the old days … That was until she met and had a conversation with Daniella. Together they devised a 30 day goal and discussed a necessary action plan required to meet Sheryl’s goals within the time frame.
Well, it took her even less than that. After being inspired by their discussions, Sheryl realized customer satisfaction was one of the most important things, and got the idea to start sending out thank you cards. Since the business had a computer registry from collecting clients information whenever they’d stop by, she already had their mailing addresses. Having half of all she already needed to achieve her new goal, she utilized the addresses in the registry to send out short thank you notes to customers who stopped by for auto repairs, and pretty soon started noticing she saw the same customers more regularly. Sheryl thanked Daniella for the inspiration to make such a simple change to the way she conducted business, and was surprised to see her customers noticed as well. Through this simple act of kindness, Sheryl learned how important customer service was, and her customers thanked her with their loyalty.