The Secret To Getting A Competitive Edge in Business Is Not What You Think It Is
New York, NY – Insanely Great Customer Service: Going Beyond Ordinary Service To Unleash Fiercely Loyal Customer Relationships, by Daniella Fairbairn, is a pull-no-punches look at what really gives small business a competitive edge in today’s hyper-saturated market. Hint:
New York, NY – Author, speaker, and coach Daniella Fairbairn recently released an audio version of her first book, Insanely Great Customer Service: Going Beyond Ordinary Service To Unleash Fiercely Loyal Customer Relationships.
Insanely Great Customer Service is a primer geared toward small business owners on giving the best service possible.
With information about customer experiences being so
When selecting your team, you want to ensure you are promoting your ideals through the right people. Having a person who is not approachable, doesn’t “look the part”, is rude or sarcastic, doesn’t smile, or is generally incompetent will hurt your business.
There are skills and attributes to consider when contracting staff:
The customer is never wrong and some customers use this principle completely.Some customers make it their goal to ‘cause’ a stir when they shop. Now…do you argue with them or do you let them abuse the system?The answer is neither.Knowing that a customer may have issues from time to time and being